Frequently Asked Questions

ORDERS 

A product has disappeared from my cart?

If an item has disappeared from your cart, simply find the item again in the stock and add it to the cart again. 

Can I add an item to my order after I have placed it?

If you would like to add an item to your order, please email us at info@lostnomads.co

I am having issues placing my order. 

If you have any issues placing your order please email us at info@lostnomads.co

What if I haven't received my order confirmation?

If you haven't received an order confirmation please check your junk/spam mailbox and check that your funds have been processed from the nominated bank account. If you are still unable to locate the order confirmation please email us at info@lostnomads.co

I have received a faulty/wrong item in my order. 

We sincerely apologise for this error, please contact us immediately and we will endeavour to correct the order. 

DELIVERY

Has my order been shipped?

Once the order has been dispatched you will receive a tracking number from us via email. 

How long until I receive my order?

Most deliveries should arrive within 10 to 12 business days within Australia, unless advised otherwise. 

Do I need to be at home to collect my order?

Yes, you will need to be home to sign for your order unless specified otherwise. 

What if I haven't received my order within 10-12 business days?

If you haven't received your order within 10-12 business days, please contact us at info@lostnomads.co with your order confirmation, order number and tracking number and we will follow it up for you. 

Please be advised that once we have dispatched your order it then becomes the responsibility of Australia Post. Lost Nomads cannot be held responsible for any delays in transit, however we will always do our best to ensure that you receive your order as quickly as possible. 

RETURNS

Are refunds available?

If the item/s arrive damaged, please contact us. We are able to offer you a full refund of the purchase price or alternatively we can send out replacement item/s.